Common payment methods are accepted. The exact list is shown at the payment step of the order flow, because that is the only place where it is certain to be up to date.
What is accepted
| Method | For whom | When the service is active |
|---|---|---|
| Credit or debit card | The common case, individuals and professionals alike | Immediately after payment is collected |
| Equivalent solutions and wallets | Depending on what your device and browser support | Immediately after payment is collected |
| Bank transfer | On request, often for company invoicing | As soon as the transfer reaches us |
The list actually available is shown at the payment step: it also depends on your device. If the method you wish to use is not there, ask us before ordering — it is simpler before than after.
What never passes through our servers
No card data. Entry happens with our payment provider, on its infrastructure, and the number is never transmitted to us. We receive from it the outcome of the transaction and the elements needed for invoicing, nothing else.
That is why we can neither view, nor correct, nor re-enter a card number for you, even if you ask us to. Our privacy policy details what we keep and why.
Confirmation by your bank
During a card payment, your bank may ask for a confirmation — a code, an approval in its app. It is a European regulatory requirement, independent of us, and it protects your account as much as the order.
If the confirmation does not go through, the payment fails: the order is not lost for all that, it simply waits to be paid.
A refused payment
| Frequent cause | The move |
|---|---|
| Payment ceiling reached | Check with your bank |
| Confirmation not approved in time | Start again and approve in the banking app |
| Card expired or renewed | Try again with the current card |
| Inconsistent billing address | Correct the address in the client area |
| Security block by the bank | A call to your bank lifts the block |
A refusal almost never comes from our side: we only see the outcome of the transaction.
Paying for renewals
Renewal is tacit. At each due date, an invoice is issued and you are notified by email. Payment follows the method you have chosen; you can change it at any time from your client area, or ask us in a ticket.
Watch cards nearing expiry: it is the leading cause of failed renewals, and it can be seen coming from far away.
Your records
Invoices are available in your client area, in the invoices section, and can be downloaded. Each carries the detail of the service, the period covered, and the applicable taxes.
If something must appear on your invoices — a company name, a billing address, an internal reference — enter it in your profile: it will be carried onto the following invoices.