Knowledge base

Guides and answers

What you need to know to place an order, connect a domain, understand backups, and leave whenever you decide.

  • Language French
  • Categories 6
  • Support Per ticket
Category Email Creating addresses at your own domain, configuring them properly, and making sure your messages arrive.
  • Setting up your email client
  • Email addresses at your own domain
  • When your messages land in spam
View the category Category Troubleshooting and incidents What to do when your site stops responding, how to read an error message, and how to open a ticket that gets resolved in one exchange.
  • Understanding error messages
  • Opening a ticket that gets resolved in one exchange
  • Your site stops responding: what to do
View the category Category Billing and account Payment, accepted methods, renewal, plan changes, and cancellation.
  • Changing plans
  • Accepted payment methods
  • Paying, renewing, and why the price does not change
  • Cancelling your subscription
View the category Category Limits and performance What shared hosting does very well, what it does not do, and how to keep a site fast.
  • Keeping a site fast
  • The limits of shared hosting
View the category Category Getting started Ordering, activating, connecting a domain, moving in from another host, and understanding what is included.
  • Connecting your domain name
  • Ordering and activating your hosting
  • Understanding backups
  • The SSL certificate, included and automatic
View the category Category Security Protecting your account, recognising a fraudulent message, and knowing what to do if a site has been compromised.
  • Protecting your account and your access
  • If your site has been compromised
View the category